Refund Policy

Returns are accepted within 30 days of delivery.

Condition

Items must be unused, in their original packaging and in resellable condition. For hygiene reasons, brushes and combs cannot be returned once they have been used in the hair.

Return shipping

We do not cover shipping expenses for returns and we do not provide return labels. Original shipping charges are not refundable.

Damaged or defective items

If an item arrives damaged or defective, email us and we will replace it or issue a full refund. Return shipping on damaged and defective items is covered by us.

Exchanges, credit and refunds

We offer an exchange or store credit on all eligible returns. Refunds to the original payment method are available on request.

How to start a return

Email support@fscollezione.com with your order number and the item you wish to return. We will confirm the return and send instructions. Items sent back without an approved return cannot be accepted.