FS Collezione
Frequently Asked Questions
Looking for which brush suits your hair? That lives on each product page, and
the brush quiz will name one for
you in about a minute. Everything below is orders, shipping, returns and
everything else.
Orders
How do I check my order status?
Your shipping confirmation email has a tracking link. If you have the email and
the link is not working, send us the order number.
Can I change or cancel my order?
Write to support@fscollezione.com as soon as you can. If it has not been packed
we can usually change it. Once it is with the carrier we cannot.
How do I use a discount code?
Enter it at checkout, in the discount field above the order total. Codes do not
work as a link, so if you were sent one in an email, copy the code itself.
Can I use two codes on one order?
No. One code per order, and codes do not stack with an existing promotion.
My order says delivered and it is not here.
Check with everyone in the building first, then the carrier, using the tracking
link in your shipping email. Packages marked delivered do turn up a day late
more often than you would think.
If it does not, write to us with your order number and we will help you chase
it.
What payment methods do you take?
We accept major credit cards, Shop Pay and Google Pay. Available payment options are shown at checkout.
Shipping
Where do you ship?
We currently ship within the United States only. International shipping is not available at this time. Rates and delivery information are on the
shipping and returns page.
When will my order arrive?
Orders are processed in 1 to 2 business days. Domestic delivery takes a further
2 to 5 business days.
Is shipping free?
Shipping is free on United States orders of $100 or more. For orders below $100, rates are calculated at checkout.
Returns and exchanges
What is your return policy?
30 days from delivery, on unused items in their original packaging. Full
detail is on the shipping and returns page.
Can I return a brush I have already used?
No, and this is the one we cannot bend on. A brush that has been through
someone's hair cannot be sold to anyone else, so for hygiene reasons used
brushes and combs are not returnable.
If you are unsure which one to buy, take the quiz or write to us before you
order rather than after.
Who pays for return shipping?
You do, unless the item arrived damaged or defective. We do not cover shipping
expenses for returns and we do not provide return labels.
My item arrived damaged.
Email support@fscollezione.com with your order number and a photo. We will
replace it or refund you in full, and we cover the return shipping on that.
Can I exchange instead of returning?
Yes, and it is usually faster. We offer an exchange or store credit on any
eligible return. A refund to your original payment method is available if you
would rather have one.
How long does a refund take?
5 to 10 business days once we have processed it, depending on your bank.
Caring for what you bought
How do I clean my brush?
Pull the hair out after every use. It takes five seconds and it is most of the
job.
Then every two to four weeks: a little mild shampoo in lukewarm water, dip the
bristles only, work them with your fingers, rinse under cool water, then dry it
bristle-side down on a towel.
What should I never do to it?
Never submerge a wooden brush. Water sits in the wood and the handle warps or
cracks, and it does not come back.
No hot water, which wears bristles out early. No drying bristle-side up, which
sends the water into the cushion. No radiators.
Emails and your information
How do I unsubscribe?
The link at the bottom of any marketing email. It takes effect immediately.
Order and shipping emails keep coming, because we need those to get your order
to you.
I signed up for 10% off and the code did not arrive.
Check your spam folder first, then write to us and we will send it over. New
subscriber codes apply to your first order.
What do you do with my information?
The privacy policy is the full
answer. The short one: we use it to ship your order and, if you asked for them,
to send you emails. We do not sell it.
About FS Collezione
What is FS Collezione?
The hair accessory line from Fabio Scalia. Brushes, combs and brush care,
designed around how hair actually behaves and made in Italy.
Where are the brushes made?
Italy, by artisans who have been making them for decades. Hornbeam, beech and
walnut depending on the piece.
I want to stock FS Collezione.
Write to support@fscollezione.com with your store and where you are.
Press and partnerships.
My question is not here.
support@fscollezione.com. A real person answers.
